Hawthorn Medical Practice

01754 896350

Burgh Le Marsh surgery

01754 896350

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

In accordance with the Access to Health Records Act 1990 individuals have the right to access health records held by a healthcare provider who has treated the individual. The Data ... [continue] Access to medical records

Accessible Information Standards with Easy Read Leaflets

Accessible Information Standard All organisations providing NHS or publicly funded adult social care are legally required to fully implement and conform to the NHS England Accessible Information Standard. This means ... [continue] Accessible Information Standards with Easy Read Leaflets

Appointments for Children Under 14

Children Under 14 years of age should ideally be accompanied to their appointment by their parent or legal guardian However we do appreciate that this is not always possible and ... [continue] Appointments for Children Under 14


If you would like a chaperone present during your consultation, please advise the receptionist when booking your appointment.

Complaints policy

Suggestions and Comments We try to provide a high standard of care and service to all our patients and are continually striving to improve our service, therefore we welcome any ... [continue] Complaints policy

How to do an eConsult

eConsult is the quickest and easiest way to make a routine appointment, especially if you have received a letter from the practice asking you to book an appointment, you can ... [continue] How to do an eConsult

How to register

All patients are registered with the practice but can express a preference to see a particular doctor, this preference should be stated when registering. As part of General Medical Service ... [continue] How to register

In Times Of Bereavement

At some point in our lives we will all experience bereavement. Here at Hawthorn Medical Practice we understand that the death of a loved one is extremely distressing. We want ... [continue] In Times Of Bereavement

Information for Carers

MANY PEOPLE ARE CARERS AND DON’T REALISE! A carer is someone of any age who, without payment, looks after a relative or friend who due to ill health, physical or ... [continue] Information for Carers

Named Accountable GP

In accordance with the General Medical Services contract, all patients who were on the practice list prior to 1st April 2015 have been given a named accountable GP. Newly registered ... [continue] Named Accountable GP

Patient confidentiality

Patient confidentiality is viewed as an ABSOLUTE PRIORITY at Hawthorn Medical Practice. We respect your right to privacy and keep all your health information confidential and secure. It is important ... [continue] Patient confidentiality

Patient rights and responsibilities

All patients have the right of equal access to all services. A patient has a right to be treated fairly and with respect at all times. A patient has the ... [continue] Patient rights and responsibilities

Registering For SystemOnline

SystemOnline Access is available 24 hours a day, 7 days a week and available to all patients 16 years of age and over who have access to the internet. Patients ... [continue] Registering For SystemOnline

Text Message Reminder Service

HOW DOES IT WORK Make your appointment with the surgery in the usual way. About two days prior to your appointment you will receive a text message from the surgery ... [continue] Text Message Reminder Service

Updating your details

It is important to keep your details up to date at all times. If you change name and/or address, please let our receptionists know as soon as possible by either ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

Violent and/or abusive behaviour, directed at ANY person present on the practice premises will not be tolerated.  Patients that indulge in this type of behaviour will be removed from the ... [continue] Violent or abusive behaviour