To request an appointment for today (Monday to Friday)
- Use your Systmonline account (on the Systmonline website).
- Phone us Monday to Friday, 8am to 6.30pm.
- Visit the surgery and speak with a Patient Services Advisor in our reception team (they are sometimes also known as Care Navigators). We are open Monday to Friday, 8am to 6.30pm.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
After all same-day appointments have been booked, patients with urgent medical conditions that cannot wait until another day may request a telephone call back from the duty Doctor. You will be expected to give our staff member some brief details of your condition so that the Duty Doctor is able to prioritise your call. These brief details are essential in order to deal with your urgent medical condition effectively.
Find out more about registering for online services.
Doctor appointments
These are normally available between the hours of 8.20am to 11.50am and 2.00pm to 5.00pm each day (except at Burgh le Marsh which is closed on a Thursday afternoon).
Nurse appointments
These are normally available between 8.30am to 12.30pm and 1.30pm to 5.30pm each day at Skegness.
To cancel or change an appointment
- Reply to the text reminder we send you before your appointment.
- Phone us Monday to Friday, 8am to 6.30pm.
- Use your NHS account (on the NHS website or in the NHS app).
- Use your Systmonline account (on the Systmonline website).
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor, nurse or other health professional by phone, face-to-face, or by video call.
- If you need an interpreter.
- If you have any other access or communication needs.
- If you would like a chaperone.
Home visits
Home visits will be made only to those patients for whom a visit is medically necessary and who are housebound on a permanent or temporary basis.
If you are unwell and unable to attend the surgery please telephone 01754 896350. Calls are triaged by the duty doctor who will telephone you back to discuss your condition and assess your needs. This is carried out, on a rotational basis, by all of the doctors.
Out of hours
Out of hours services are the responsibility of Lincolnshire Community Health Services Trust.
When the surgery is closed (during Evenings, Weekends and ALL Bank Holidays) if you require urgent medical services for problems which cannot wait until the surgery reopens, please telephone 111 (one,one,one). This number appears on the surgery answer-phone message.
When you ring, a health care professional will decide, based on your clinical need, what happens next.
This may be:
• giving you advice, including to call 999,
• asking you to attend a local Primary Care Centre (you will be advised of the location)
• visiting you at home
If you need medical treatment in an EMERGENCY, ALWAYS dial 999
Extended GP hours available in Skegness – Extended Access Hub
Lincolnshire and District Medical Services (LADMS) are contracted to provide an extended access hub service for Skegness and Coast, which sees them providing access to GP services at evenings and weekends for all patients registered with a practice within the Skegness and Coast locality. This includes Hawthorn Medical Practice.
Patients can now see a GP at a clinic based at Skegness Hospital, between the hours of 18.30 to 20.00 Monday to Friday (including Bank Holidays) and 08.30 to 16.45 Saturday and Sunday.
All appointments are pre-bookable and patients should contact their own GP practice to access these or call 111 when their practice is closed.
This scheme is part of a wider plan to strengthen Lincolnshire ICB’s out-of-hospital strategy, integrate care within the community and improve collaborative working between local practices to deliver more joined-up GP services.