Appointments can be booked in person, by phone or online.
Before you can use our SystmOnline appointment booking service you will need to complete a registration process. Please contact reception or visit the Registering For SystemOnline page.
Our appointment system allows for booking appointments up to 28 days in advance (pre-bookable) and also for booking appointments on the day that they are required.
These are normally available between the hours of 8.20am – 11.50am and 2.00pm – 5.00pm each day (except at Burgh le Marsh which is closed on a Thursday afternoon).
These are normally available between 8.30am – 12.30pm and 1.30pm – 5.30pm each day at Skegness.
We release a limited number of appointments 28 days in advance of the booking date; we term these as pre-bookable appointments. These are either in the early morning or early afternoon. The actual number of appointments released for pre-booking is entirely dependent upon doctor availability. It is important to understand that these are limited in number and once they have been fully utilised for a particular date then no further pre-booking is allowed on that particular day.
Release on the Day Appointments
These appointments are released at 8.00 a.m. daily. They are bookable from that time on throughout the day. These are more numerous than the pre-bookable appointments as there is a greater demand for them.
After all same-day appointments have been booked, patients with urgent medical conditions that cannot wait until another day may request a telephone call back from the duty Doctor. You will be expected to give our Receptionist some brief details of your condition so that the Duty Doctor is able to prioritise your call. These brief details are essential in order to deal with your urgent medical condition effectively.
The Duty Doctor will phone to discuss your problem with you and following assessment of your condition will usually offer you either an appointment, a home visit, give you advice or a prescription. The doctor may recommend that you attend the practice to see our Nurse Practitioner who is qualified and experienced in dealing with acute illness. On occasion the doctor may decide that you ought to attend hospital.
Patients with non-urgent matters will be asked to ring for an appointment the next morning. If available you may be able to book a routine appointment on a later date.
In an emergency always dial 999 or attend a hospital as this may save you valuable time.
Please keep in mind the following:
- There are a finite number of appointments on a daily basis. It is not always possible to provide the number of appointments that are sometimes required. Please do not blame the Receptionist if there are no appointments. Instead if you advise her that you consider your matter to be urgent, she will arrange for you to discuss it with the duty doctor.
- If you make an appointment please keep it. If you find that you cannot attend please let us know, even if it seems short notice. We can then allow another patient to use it. Please be aware that if you fail to attend a booked appointment it will automatically be recorded in your medical record.
- Appointments should only be made for clinical reasons. If you have a non-clinical matter to discuss, such as requiring a letter or have problems with health transport etc, please contact reception.
- Please be punctual. Each appointment slot is 10 minutes in length. The doctors do all in their power to remain on schedule so as not to inconvenience you the patients. If you are late attending for your appointment the doctor may not see you in which case you will be asked to make another appointment.
- Please also remember that your appointment is for you – if you are accompanied by someone who also wishes to be seen then they will be expected to make their own appointment.
- If you have more than one matter you would like to discuss, please inform the doctor at the start of your consultation. Ideally when you make your appointment, please advise the Receptionist that you may need a double appointment.
- If you would like a Chaperone present during your consultation, please advise the receptionist when booking your appointment.
Home visits will be made only to those patients for whom a visit is medically necessary and who are housebound on a permanent or temporary basis.
If you are unwell and unable to attend the surgery please telephone 01754 896350. Calls are triaged by the duty doctor who will telephone you back to discuss your condition and assess your needs. This is carried out, on a rotational basis, by all of the doctors.
Out of Hours
Out of hours services are the responsibility of Lincolnshire Community Health Services Trust.
When the surgery is closed (during Evenings, Weekends and ALL Bank Holidays) if you require urgent medical services for problems which cannot wait until the surgery reopens, please telephone 111 (one,one,one). This number appears on the surgery answer-phone message.
When you ring, a health care professional will decide, based on your clinical need, what happens next.
This may be:
• giving you advice, including to call 999,
• asking you to attend a local Primary Care Centre (you will be advised of the location)
• visiting you at home
If you need medical treatment in an EMERGENCY, ALWAYS dial 999