Appointments

To request an urgent appointment for today (Monday to Friday)

• Use your Systmonline account (on the Systmonline website).
• Phone us Monday to Friday, 8am to 6.30pm.
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6.30pm.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

After all same-day appointments have been booked, patients with urgent medical conditions that cannot wait until another day may request a telephone call back from the duty Doctor. You will be expected to give our Receptionist some brief details of your condition so that the Duty Doctor is able to prioritise your call. These brief details are essential in order to deal with your urgent medical condition effectively.

To request a routine appointment in the next 3 weeks

• Use an online form from 8am to 6.30pm Monday to Friday. We will respond during our opening times.
• Use your Systmonline account (on the Systmonline website).
• Phone us Monday to Friday, 8am to 6.30pm.
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6.30pm.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Find out more about registering for online services.

Doctor appointments

These are normally available between the hours of 8.20am to 11.50am and 2.00pm to 5.00pm each day (except at Burgh le Marsh which is closed on a Thursday afternoon).

Nurse appointments

These are normally available between 8.30am to 12.30pm and 1.30pm to 5.30pm each day at Skegness.

To cancel or change an appointment

• Reply to the text reminder we send you before your appointment.
• Phone us Monday to Friday, 8am to 6.30pm.
• Use your NHS account (on the NHS website or in the NHS app).
• Use your Systmonline account (on the Systmonline website).

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond.
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, or by video call.
• If you need an interpreter.
• If you have any other access or communication needs.
• If you would like a chaperone.

Home visits

Home visits will be made only to those patients for whom a visit is medically necessary and who are housebound on a permanent or temporary basis.

If you are unwell and unable to attend the surgery please telephone 01754 896350. Calls are triaged by the duty doctor who will telephone you back to discuss your condition and assess your needs. This is carried out, on a rotational basis, by all of the doctors.

Out of hours

Out of hours services are the responsibility of Lincolnshire Community Health Services Trust.

When the surgery is closed (during Evenings, Weekends and ALL Bank Holidays) if you require urgent medical services for problems which cannot wait until the surgery reopens, please telephone 111 (one,one,one).  This number appears on the surgery answer-phone message.

When you ring, a health care professional will decide, based on your clinical need, what happens next.

This may be:
• giving  you advice, including to call  999,
• asking you to attend a local Primary Care Centre (you will be advised of the location)
• visiting you at home

If you need medical treatment in an EMERGENCY, ALWAYS dial 999

Extended GP hours available in Skegness – Extended Access Hub